It’s a difficult time for many Australians right now, and if you’re in lockdown or affected by the most recent COVID-19 outbreaks, we hope you stay safe and look after yourselves and others.
Like many other local businesses, evee is dealing with unprecedented challenges and we thank you for your continued support and understanding during this time. We are closely following the advice of health authorities and updating our team and community on current advice as it comes to hand.
We’re aware that members of our community may have some questions and concerns about hiring an evee vehicle during this time, so please see below for information and FAQs.
If you’re a host
Ensure that your car’s interior is well sanitised. Pay particular attention to the frequently touched surfaces:
Also consider the following steps when handing over the car:
- Make sure to wear gloves and face masks when you clean the vehicle and dispose of any used tissues or wipes as soon as possible
- Provide complimentary sanitising tissues, hand sanitiser and wipes where available to remain in the vehicle for renters and owners to use before and after rentals
- Make sure the vehicle’s touch screen is on “clean mode” before every handover
- Wash your hands before meeting with the renter
- Attempt to keep a distance of 1.5 metres between yourself and the renter where possible
- Wear a face mask when meeting the customer if it is mandatory in your area
- If you are feeling any COVID 19 symptoms (fever, dry cough, dizziness etc.) please do not hire out your vehicle and get tested straight away
- Consider doing a contactless handover by using the Tesla app and leaving the keycard in a nominated safe location
If you’re renting an evee vehicle
- Wash your hands before meeting with the host
- Wear a face mask when meeting the vehicle host if it’s mandatory in your area
- Make sure all frequently touched surfaces (mentioned above) are wiped over with sanitising tissues before returning the vehicle to the host
- Don’t leave any tissues or other rubbish in the car
- If you are feeling any COVID 19 symptoms (fever, dry cough, dizziness etc.) please do not hire an evee vehicle and get tested immediately
FAQs
Can I rent an evee vehicle if I’m in lockdown?
If you’re in an area in lockdown or under stay at home orders, please know it’s the renter’s responsibility to ensure they are meeting requirements under the state by state health orders. evee remains open to serve those that meet essential purposes.
What is evee’s cancellation policy during this time?
At evee, we understand that COVID-19 makes things unpredictable and uncertain. When an outbreak occurs your local governments may impose restrictions and lockdowns to contain the spread of the virus. As such, our standard cancellation policy may not be applicable and you are eligible for a full refund if you are:
- Directly affected by COVID-19 restrictions
- Directly affected by imposed lockdowns
- Have been to an COVID-19 exposure site
- Quarantining
- A COVID-19 positive case
- A close-contact to a COVID-19 positive case
Alternatively, you are more than welcomed to reschedule your booking to a later date. If you would like to reschedule, please discuss with your host to find a agreeable date and time before contacting our support team.
Can I travel within my own state/territory in Australia? Can I travel interstate?
States and Territories have their own travel restrictions, including closing their state borders. Stay updated on the latest restrictions for States and Territories here
If you have any questions or concerns please contacts us on support@evee.com.au
We acknowledge that many evee electric adventures have been put on hold, and that travel restrictions are in place across various parts of Australia. Please stay safe during this difficult time and we hope to see you soon!
Stay safe,
The evee team
